Privacy Policy

Introduction

Nervea ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at nervea.net or use our services.

Information We Collect

Information you provide

When you fill out a contact form, book a strategy call, or communicate with us through our website chat, we may collect your name, email address, phone number, business name, and any other information you choose to share.

Information collected automatically

When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard analytics data.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule and conduct strategy calls
• Improve our website, content, and services
• Send communications you have opted into, such as project updates or marketing insights
• Analyze website traffic and usage patterns to improve user experience
• Comply with legal obligations

Third-Party Services

We use the following third-party services to operate our business:

• Google Analytics for website traffic analysis and reporting
• GoHighLevel as our CRM for managing client communications and project workflows
• Payment processors for invoicing and payment collection

These services may collect and process data according to their own privacy policies. We encourage you to review their policies for details on how they handle your information.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze traffic, remember preferences, and improve your experience. These include:

• Essential cookies that are necessary for the website to function properly
• Analytics cookies that help us understand how visitors interact with our site
• Advertising cookies that may be used to deliver relevant ads and measure campaign performance

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on the site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship, or comply with legal requirements. Contact form submissions and CRM records are retained for the duration of our business relationship and for a reasonable period afterward. Analytics data is retained according to the defaults set by our analytics provider.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes using encrypted connections (SSL/TLS) for all data transmitted through our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@nervea.net.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@nervea.net.